Frequently Asked Questions
About FCI
FCI serves a variety of industries. While we are a leader in the convenience store industry, we also have many friends in the education, hospitality, military, healthcare, and other retail sectors.
We are happy to work with retailers, food manufacturers, and equipment manufacturers.
FCI has a long history of being a leader in the industry. From design through installation, FCI will ensure your project is handled professionally and accurately.
Our products are all manufactured in the United States. We are also able to offer the best equipment pricing with most manufacturers.
We proudly manufacture all of our products in the Madison, WI. By producing our products in house, we ensure the quality meets our high standards and we are protected from international pricing fluctuations.
Custom projects is one of the things that makes FCI so special. We embrace the problem solving process to create the perfect solution to meet your needs.
Check out our Product Portfolio to see a small sampling of some of our custom projects throughout the years. Contact us to discuss your project.
We’re not just cool—we’re functional, durable, and easy to install cool.
We make the intangible tangible.
We don’t make coffee… but we’ll happily build you the station that does. When it comes to custom foodservice solutions, we’ve got you covered. If it involves great design, smooth installs, and happy guests, it’s in our wheelhouse.
Ordering & Shipping
You can place an order directly with our sales team. We’ll guide you through product selection, customization, and delivery details to make sure you get exactly what you need.
Yes. If you’re ordering multiple units or outfitting several locations, ask about our bulk pricing options.
Lead times vary by product and customization, but many of our standard products can ship in just a few weeks. We’ll provide a clear timeline with your quote.
Shipping options are determined by the products. We can arrange to ship most items fully assembled or knocked down to save on shipping costs. We work with a variety of shipping companies to find the best rates for you.
Customization & Branding
Yes. We can add your logo, colors, and branding to kiosks, cabinetry, signage, and displays to make them uniquely yours.
While we are happy to customize products for you, we will not be able to add your branding to one of our existing customer’s designs.
Our design team can help you create a fresh brand look, complete with logos, menus, and signage.
Yes. We specialize in blending new fixtures with your existing environment for a seamless look.
One of the best parts of MTF Cabinetry™ is it’s versatility. It is perfect to retrofit an old store as well as new to industry (NTI) stores. Customization to your stores unique footprint is handled with ease.
Installation and Setup
Yes. Our installation team handles everything from site surveys to final setup, including safe overnight installs to keep your store open during the day.
Many products include self-install guides if you prefer a DIY option. For larger or more complex projects, we recommend professional installation.
We design with ADA compliance in mind and can recommend layouts that meet accessibility standards.
Our products are manufactured using NSF standards.
Our equipment is NSF and UL certified.
Product Specific FAQs
MTF Cabinetry™ is the best cabinetry system available. It is strong, and easy to update. It’s open architecture allows tubes and wires to be put down throughout the run and allow excess ventilation. MTF can ship assembled or unassembled to save shipping costs.
Because of it’s extreme versatility, MTF Cabinetry™ can be used to retrofit existing stores as well as outfit new stores.
MTF is based on 3″ increments, instead of the standard 6″ increments, which allows even more customization for those walls which may not quite be square or built exactly to the blueprints.
Traditional condiment units are static and unchangeable. PanelRak™ is evergreen.
If you change creamers or need to add tea, PanelRak™ is able to swap out one basket for another and allows you to reconfigure the placement to meet your needs.
Plus it is made of a beautiful, durable powder-coated metal which will elevate your destination.
The durability of PanelRak™ is one of its best features.
We have used PanelRak™ at the coffee area as the ultimate coffee condiment solution.
We’ve used it at the grill station to hold, organize, and beautify the area.
PanelRak ™can also be used at the register as a surround, on walls or gondolas as racking, in back of house for organization, and even as a stand-alone product holder.
The options are endless.
The MTF Foodservice Kiosk™ is a kitchen in a kiosks. With its versatile design, the MTF Foodservice Kiosk™ can be used to make and serve everything from chicken and pizza to soup and tacos.
If you want to expand the area of your MTF Foodservice Kiosk™, you can simply add a back work table.
Branding can easily be updated as well, so if you want to start a new program and replace your old program there is no need to purchase a whole new kiosk.
The equipment needed to start a program with the MTF Foodservice Kiosk™ depends on what your cooking.
Talk to our professionals to find the best equipment for your food program. We know the equipment which works best and we know the best place to purchase as well.
The EZ-Tilt Sneeze Guard™ is as functional as it is beautiful. Sure it will protect your roller grill products to ensure food safety, but its glass also tilts back to allow easy access to the back of the grill for cleaning and loading.
Its award winning sleek metal and glass design elevates your roller grill area.
The accessories available, like side light panels, overhead LED lights, side acrylic, and top box accessories will bring your grill to the next level.
We have an EZ-Tilt™ to fit most grills. We work with all of the top industry manufacturers like FOODPROS, Star, Nemco, APW Wyott and more.
Please reach out to us to discuss adding EZ-Tilt™ to your store.
Installation and Setup
We offer installation services throughout the country. Let’s talk about how we can put our products in your stores.
Most of the products FCI designs are designed for simple in-store execution. We can provide simple to follow installation guides so your store associates can assemble and install on their own.
